Important Notice on Home Wi-Fi Frequency with Petpuls
Please check your router’s specific generation from the below chart.
The device will not support Wi-Fi 2nd, 5th, 6th generations.
When choosing the Wi-Fi frequency, choose the 2.4 GHz frequency band.
Petpuls ONLY SUPPORTS ‘Wi-Fi Generation 4’ (or before) and ‘2.4GHz’ Frequencies.
The Petpuls device does not support 5 GHz Frequency; it does not work with Home Wi-Fi Routers with 802.11a or 802.11 ac.
The Petpuls device does not support Wi-Fi 5th and 6th Generation routers or any router without 802.11 b/g/n, which support 2.4 GHz Frequency.
If your router is a dual-band router, make sure that the router is set for 802.11 b/g/n or switch to 802.11 b/g/n to use the 2.4 GHz frequency band.
Please see the below Wi-Fi router categories for successful Petpuls setup.