Important Notice on Home Wi-Fi Frequency with Petpuls

Warnings

Please check your router’s specific generation from the below chart.

The device will not support Wi-Fi 2nd, 5th, 6th generations.

When choosing the Wi-Fi frequency, choose the 2.4 GHz frequency band.

Petpuls ONLY SUPPORTS ‘Wi-Fi Generation 4’ (or before) and ‘2.4GHz’ Frequencies.

  • The Petpuls device does not support 5 GHz Frequency; it does not work with Home Wi-Fi Routers with 802.11a or 802.11 ac.

  • The Petpuls device does not support Wi-Fi 5th and 6th Generation routers or any router without 802.11 b/g/n, which support 2.4 GHz Frequency.

  • If your router is a dual-band router, make sure that the router is set for 802.11 b/g/n or switch to 802.11 b/g/n to use the 2.4 GHz frequency band.

Please see the below Wi-Fi router categories for successful Petpuls setup.

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